Shipping Policy

SHIPPING POLICY

At Shisha Virus, we offer FREE shipping on all orders over $175 (before tax and after applying any discount coupon) for customers in Ontario and Quebec. For other provinces, free shipping is available on orders over $200, excluding NT, YK, and NU, which require purchases over $225 to qualify for free shipping. We use reliable and fast-shipping carriers like Purolator, UPS, FedEx, and others. You can choose between Ground Shipping (1 to 6 Business Days, depending on province) and Express Shipping (1 to 2 Business Days).

Orders typically ship within 1 to 2 business days, though some may take up to 5 days. If any items are unavailable when the order is placed, the entire order will be placed on backorder until we restock the missing items. You are responsible for checking the status of your order. Shisha Virus will notify you if the order is on backorder for more than one week.

Shisha Virus reserves the right to adjust shipping fees if the website’s estimate differs significantly (+/- $2) from the actual shipping cost calculated after the order is placed. If a customer refuses to pay the difference, the order will be canceled, and a full refund will be issued.

If a parcel is returned due to an incorrect or incomplete address, or if the parcel was not collected from the retail location within the requested time, you will be responsible for the return shipping charges and the cost of reshipping. Additional fees will be charged to your card to cover these costs.


CAN YOU SEND ME A TRACKING NUMBER?

We will send you an email with a tracking number when your order is shipped. If you haven’t received this email, it’s likely that we haven’t shipped your order yet. Please check your spam folder as well, as the email may have been caught by a filter. To avoid this, add [email protected] to your email address book.


HOW DO I TRACK MY ORDER?

Once your order is shipped, you can track it on the respective shipping carrier’s website using the tracking number provided to you by email. Simply visit PurolatorUPSFedEx, or any other carrier’s website and input your tracking number for real-time updates on your shipment.

For any further inquiries, feel free to reach us at [email protected]!

Best Prices
We always match the price if you found cheaper
Free Shipping
On orders over CAD 175 for Ontario and Quebec ($200 other provinces)
Flavour Selection
Largest selection of premium shisha flavours in Canada
Expert Support
We’re always ready to help through chat or email

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